At Kanop protecting your personal data is our priority.
When you use the website www.kanop.io (hereinafter the "Website") and the Kanop Web Application (hereinafter the "Web App"), we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR").
1. Who is the data controller?
The data controller is RAIL, a simplified joint-stock company, registered with the Registry of Trade and Companies of Evry under the number 899 308 878, and whose head office is located at Joliot-Curie’s Street, 3 - 91190 Gif-sur-Yvette (hereinafter “Us” or “We”).
2. What personal data do we collect?
Personal data is data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.We may collect the following personal data:
Identification data (e.g. full name, email and postal addresses, phone number);
Login data(e.g. logs, IP address);
Data related to telephone calls with our customer care service (e.g. content of the calls, dates of the calls)
Economic and financial data (e.g. bank details);
Browsing data (IP address, pages consulted, date and time of connection, web browser used, operating system, user ID)We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are indicated with an asterisk.
3. On what legal basis, for what purposes and for how long do we keep your personal data?
Data retention period
To provide you with our services available on our Website and Web App
Performance of a contract to which you are party and/or taking steps at your request prior to entering into a contract
When you have created your account: personal data are retained for the duration of your account.Your connection logs are kept for 1 year.When you have not created your account: your data is retained for 3 years for direct marketing purposes. In addition, personal data may be archived for probationary purposes for a period of 5 years.
To perform operations related to contracts, subscription, invoices, and customer relationship management
Performance of a contract to which you are party
Personal data is retained for the duration of our business relationship. In addition, the data relating to your transactions are archived for probationary purposes for a period of 5 years.
To create a database of customers and prospects
Our legitimate interest in developing and promoting our business
For our customers: their personal data are retained for the duration of our business relationship.For our prospects: their personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action). In addition, personal data may be archived for probationary purposes for a period of 5 years.
To send newsletters, requests, and direct marketing mailings
Our legitimate interest in winning customer loyalty and informing our customers of our latest news
Personal data is retained for a period of 3 years starting from the last contact with us (e.g. communication, action).
To answer to your information request and other inquiries
Our legitimate interest in responding to your inquiries
Personal data is retained during the processing of your request and is deleted once the request has been processed.
To process your applications
Taking steps at your request prior to entering into a contract
The data is retained for the necessary time to process your application.If your application is unsuccessful, we may wish to retain your data and will inform you if so. If you do not object to the retention of your data, they will be retained for 2 years after your last contact with us.
To elaborate analytics of navigation, site audience, purchases, etc.
The personal data is retained for 1 year.
To process data subjects’ requests to exercise their rights
Our legitimate interest in responding to your requests and keeping records of them
If we ask you for proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted.If you exercise your right to object to direct marketing: we keep this information for 3 years.
4. Who are the recipients of your personal data?
Will have access to your personal data: (i) The staff of our company; (ii) Our processors: hosting provider, CRM tool, chatbot tool, mailing provider; (iii) If applicable: public and private organizations, exclusively to comply with our legal obligations.
5. Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted for the duration of the processing on the servers of the companies Amazon Web Service and Scaleway, located in the European Union.As part of the tools we use (see article on the recipients of your personal data, especially our processors), your personal data may be transferred outside the European Union. The transfer of your personal data in this context is secured with the use of following safeguards:
Either personal data are transferred to a country that has been recognized as ensuring an adequate level of protection by a decision of the European Commission, in accordance with article 45 of the GDPR : in this case, this country ensures a level of protection deemed sufficient and adequate to the provisions of the GDPR; or
The personal data are transferred to a country whose level of data protection has not been recognized as adequate to the GDPR : in this case these transfers are based on appropriate safeguards indicated in article 46 of the GDPR, adapted to each provider, including but not limited to the execution of Standard Contractual Clauses approved by the European Commission, the application of Binding Corporate Rules or under an approved certification mechanism; or
The personal data are transferred under any appropriate safeguards described in Chapter V of the GDPR.
6. What rights do you have regarding your personal data?
You have the following rights with regard to your personal data:
Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR.
Right to rectification: you have the right to rectify your inaccurate, incomplete, or obsolete personal data at any time as defined by article 16 of the GDPR.
Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR.
Right to erasure (“right to be forgotten”): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR.
Right to file a complaint to a competent supervisory authority (in France, the CNIL), under GDPR article 77, if you consider that the processing of your personal data constitutes a breach of applicable regulations.
Right to define instructions related to the retention, deletion, and communication of your personal data after your death.
Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
Right to object:You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.
You can exercise these rights by writing to us using the contact details below. For this matter we may ask you to provide us with additional information or documents to prove your identity.
(i) You area legal person acting through a natural person who has the power or authority to enter into a contract in your name and on your behalf; and (ii)You are a professional, understood as any natural or legal person acting for purposes relating to his commercial, industrial, handmade, liberal or agricultural activity, including when acting in the name of or on behalf of another professional.
7. What cookies do we use?
For more information on cookies management, please consult our Cookies Policy.
Entry into force: 24/10/2022
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